Policies

Jump to: Payments | Shipping | Returns | Warranty | Privacy

Payment Policies

We accept most major Credit Cards via PayPal. There are fees associated with PayPal Credit Card payments ranging from 2.3% – 3.1% and higher of the total sale. Unfortunately, we cannot absorb these fees because of the extremely narrow margins within which we work. If you prefer payment by Credit Card, please contact us and we will let you know the Credit Card fee for your purchase. Please contact Customer Service for further information (310)849-2740.
We recommend payment by Check or Wire Transfer (see Instructions below). There are no fees for payments by Check or Wire Transfer. You will receive a purchase confirmation via email when payment has been verified.

Instructions for payment by:

Check
Please make payable to Ken Klenner and mail to:
P.O. Box 16614
Beverly Hills, CA 90209

Wire Transfer
Please contact Customer Service for further information
(310)849-2740.

We follow strict verification procedures to protect our clients from identity theft and fraud. We may contact you by phone or email to discuss your order.We will ship the item(s) as soon as payment is received. If you live in California, then we must charge California state sales tax (9.75%). For states outside of California, there is no sales tax.

Back To Top

Shipping Policies

We use the following air carriers: UPS, FedEx, US Post Office Registered Insured Mail. We prefer shipping by US Post Service. It is the safest and most reliable. The shipping expense depends on the value of the item(s), the geographic destination and delivery address (residence or business) and the urgency in which the item(s) must be received. There are numerous considerations when shipping high value items all of which affect the total shipping fee. Therefore, we suggest you contact us, prior to purchase, and we will determine the shipping fee. Please contact Customer Service for further information (310)849-2740.

All packages require signatures at the point of destination.

You will receive a purchase confirmation via email when payment has been verified. Once payment is verified, your item(s) will be shipped the same or next business day. You will be notified of the tracking number. Shipping fees are non-refundable.

International Shipping

The cost of insurance and duty for international shipments will vary according to the destination and the amount of insurance needed. Please contact Customer Service for further information (310)849-2740.

Back To Top

Satisfaction Guaranteed Return Policy

We want you to be completely satisfied. We stand behind the quality and value of our merchandise. We have a 100% Money-Back return policy (less shipping charges) on all items returned to us provided items are in their original condition. Any item returned after our 30-day return period will be charged a minimal $25 restocking fee.

Watches have a 3-day return policy. Watches returned beyond the 3-day return period are subject to a 10% – 20% re-stocking fee. Watches that are shipped in their original protective, factory plastic are subject to a 5%-10% re-stocking fee if the plastic is removed.

Watches returned to us within the 3-day return period must be in the condition in which the watch was received. Please do not tape watch boxes. The tape can damage the box. You will be subject to an additional fee if the watch box is damaged.

Items returned must be in their original condition and with their accompanying documentation. If the item you are returning is set with a diamond that includes a Gemological Laboratory Certificate, the original Gemological Laboratory Certificate that was issued with the diamond needs to be returned as well. You will incur the cost of replacing a Certificate if the Certificate is not returned or if the Certificate has been damaged or altered.

Items returned which are not in their original condition will be at our discretion and could be subject to a refurbishing fee.

Please carefully pack returned merchandise in a box with enough packing material to prevent any damage to the item and ship by US Post Office Registered Insured, Federal Express insured or UPS insured. Please return items to:

Ken Klenner
P.O. Box 16614
Beverly Hills, CA 90209

Back To Top

Warranty Policy

We guarantee the authenticity of all of our watches and, upon request, will provide a written evaluation stating the authenticity of your watch. Our collection of watches comes from a variety of sources that includes stores and distributors selling large numbers of watches.

We are not authorized dealers for any of the brands that we carry. However, because we are not an authorized dealer, we can offer substantially greater discounts.

New watches include a One-Year Warranty from the date of purchase through Ken Klenner Watches. Vintage and estate watches receive a six (6) month Ken Klenner Watch Warranty. New watches can be returned to authorized dealers for servicing after the factory Warranty has expired.

The Ken Klenner Watches Warranty covers the movement as long as it has not been tampered with or damaged. The Warranty does not include: damage or wear to the case, watch crystals, strap, bracelet, bezel, crown, pushers and batteries. The Warranty is void if damage occurs either from water damage (from untightened crowns), abuse and/or misuse. Tampering by an unauthorized person(s), including an unauthorized watchmaker, will also void the Warranty.

All Warranty repairs must be sent to our Beverly Hills, CA office. Please contact us before sending your watch. We will be happy to answer any of your questions.

We will continue to service your watch as the need arises. However, the Warranty is valid for the original purchaser and is not transferable.

Back To Top

Privacy Policy

Our privacy policy ensures that you can shop with the knowledge that your personal information is handled in a secure and responsible manner.

The personal information you submit through this website will be used exclusively for your transactions with us. All transactions are strictly confidential. We will not share or sell your information with any outside party. The email address used for your order will be kept private and will not be shared or sold and will not be used for any solicitations or future promotions.

Back To Top

Brand Names

All Brand Names are registered trademarks of their respective holders. KenKlenner.com is not affiliated with any of these brands unless otherwise noted.